Frequently Asked Questions

INFINITY EX offers a range of ATEX-certified explosion-proof devices including smartphones (EX 027, EX72 Plus, EX 101 Ultra), industrial tablets (EX L800, TL110), and explosion-proof cameras (EX Cam 152 — coming soon). All devices are certified for Zone 1/21 hazardous environments.

The EX 027 is an intrinsically safe feature phone — a rugged, basic communication device ideal for workers who need a simple, reliable phone in hazardous areas. The EX 101 Ultra is a full Android 13 smartphone with 5G connectivity, 48MP camera, 8GB RAM, and NFC — designed for workers who need smartphone functionality in Zone 1/21 environments.

Yes. All INFINITY EX devices carry an IP68 rating, meaning they are fully dust-tight and protected against continuous immersion in water. This makes them suitable for use in wet industrial environments, offshore platforms, and outdoor field operations.

Yes. The EX72 Plus, EX 101 Ultra, EX L800, and TL110 all run Android 13 and support Google Play Store apps. This means workers can use standard enterprise apps, email clients, mapping software, and custom ERP applications on their explosion-proof devices.

All INFINITY EX devices are ATEX certified (EU Directive 2014/34/EU) and CE marked. They are rated for Zone 1 (explosive gas) and Zone 21 (explosive dust) environments and carry IP68 ingress protection ratings.

INFINITY EX devices are certified for Zone 1 and Zone 21 environments. Zone 0 (where explosive atmosphere is present continuously) requires even higher protection levels. Please contact our team to discuss Zone 0 requirements — we can advise on the appropriate solution for your specific environment.

You can place an order by contacting us at [email protected] or calling +965-22207541. We will send you a formal quotation and process your order upon receipt of a confirmed Purchase Order (PO) and 100% advance payment.

Delivery times depend on product availability. Some items are available for immediate delivery (Ex-Stock), while others may have a lead time. You will be informed of the expected delivery date when your order is confirmed. Free delivery is available for orders over 50 KWD within Kuwait.

We offer a 14-day replacement or refund policy for products that are defective, incorrect, or unwanted. Products must be returned in original packaging and mint condition. Please see our full Delivery & Returns Policy for details.

Submit your repair request through our Forum for Repairs. You will need to provide your invoice number, device model and IMEI, a description of the issue, and a collection address. We will arrange courier collection and keep you updated on the repair status.

No. Any unauthorized repair or modification of an ATEX-certified device will void its certification and render it unsafe for use in hazardous areas. All repairs must be carried out by INFINITY CO. or an authorized service center.

The warranty covers manufacturing defects and component failures under normal use. It does not cover physical damage, liquid damage, unauthorized modifications, or misuse. Please see our full Warranty Terms for complete details.

Visit our Become a Distributor page and complete the application form. Our team will review your application within 2–3 business days and contact you to discuss the partnership terms.

Distributors receive access to our media portal with marketing materials, competitive pricing, technical training and support, warranty claim handling, and dedicated account management. We also run regular workshops and provide sales training to help our partners succeed.