Delivery & Returns
Refund & Returns Policy
Clear, transparent terms for delivery, returns, and refunds on all INFINITY EX orders.
Delivery
How Quickly Will I Receive My Item?
🚚 Delivery Times
At INFINITY CO., delivery times depend on the product. Some items are available for immediate delivery (Ex-Stock, Subject to Prior Delivery), while others may have a lead time depending upon the availability of the product.
To ensure prompt and reliable service, all orders are shipped via trusted courier partners and require a signature upon delivery. Customers will receive the courier's name and a tracking number to monitor their shipment.
Please note: Delivery times may be impacted during seasons, such as Ramadan, Eid, and other festive periods in the GCC region.
📦 Undeliverable Packages
Occasionally, packages may be returned to us as undeliverable. In such cases, we will make every effort to contact you to arrange for reshipment.
⚙️ Order Processing
Order processing will commence only upon receipt of a confirmed Purchase Order (PO) and 100% advance payment reflected in our bank account.
📅 14-Day Returns Policy
We provide a 14-day replacement or refund policy under the following conditions:
- ✓ The product received is not the one ordered.
- ✓ The product is faulty.
- ✓ The product is unwanted.
The 14-day replacement/refund window begins on the date of purchase, as stated on your order invoice. Refunds typically take 3–5 working days to process.
🔄 Returns — Please Note
- Customers are responsible for all costs associated with returning the product to INFINITY CO.'s physical address.
- Products must be returned in their original packaging and in mint condition. If items are returned damaged or without all original parts/accessories, we may refuse the return, replace only the items received, or deduct the value of the missing components from the refund.
- A handling fee of 10% may be imposed if the product is not returned in its original condition.
⚠️ Defective Products
Products deemed defective can be returned within 7 days of delivery by contacting us at [email protected]
A defective product is one that has a material imperfection in its manufacture or design, rendering it less acceptable, functional, or safe than reasonably expected. When returning a defective product, customers must provide detailed reasons for the claim, including an explanation of how the product was used while in their possession.
📋 Terms and Conditions
- Once payment is received and the order is processed, you will be notified when your order is dispatched.
- Customers are responsible for ensuring that the information provided during the ordering process is accurate.
- Deliveries are made door-to-door based on the address provided at the time of ordering.
- Couriers do not deliver to P.O. Boxes.
- Free delivery is available for orders over 50 KWD within Kuwait.
- If a package is undelivered due to reasons outside the courier's control, the courier will attempt a second delivery. If the package remains undelivered, it will be returned to INFINITY CO., and a new delivery fee may apply. Original delivery fees are non-refundable.
- You will receive a tracking number once your parcel has been dispatched.
- Stock availability is subject to demand. If a product is out of stock, you will be notified immediately, and an updated lead time will be provided.
- Devices sent for repairs and left uncollected or unpaid for 90 days will be disposed of as electronic waste.
- INFINITY CO. is not liable for any data loss on devices for repair. Customers are advised to back up all data before submitting devices for repair.